Drumbeat Remote: IT Tech Support

IT Support

Unlimited Remote Management of Desktop, Laptop, Server, Printer, Network, Vendor and Help Desk (8am to 6pm, Monday through Friday, excluding National Holidays)
Onsite Management of Desktop, Laptop, Server, Printer, Network, Vendor and Help Desk (8am to 6pm, Monday through Friday, excluding National Holidays) when remote management isn’t possible
Virus Recovery for Current, Licensed Antivirus Protected Systems (Please note that we are not liable for the damages that the virus may cause your systems)
Professional Anti-Virus/Malware/Spyware License (Webroot) and Definitions Updates, stopping viruses, spyware and other threats
Ensure that Desktop and Server Backup Systems are running properly - we will research the cause of the problem and resolve the issue
Documentation of software and hardware changes
Checking of print queues
Ensure all server services are running and reboot servers as necessary
Scheduled offline server maintenance
Disaster Recovery of Server(s) – As needed
VPN, Router, Switch and Firewall management and configuration
Setup and manage users including login restrictions, passwords, security, applications, etc.
SQL Server management
Virtual CIO services for vendor management, quarterly technology planning, solutions design, strategic technology guidance, and consulting on third-party technology solutions

Hard Drive Health – drive space available, drive fragmentation, drive errors
Antivirus/Spyware/Malware Health – installed software functioning and definitions up to date
Operating System Patches – Report that whitelisted patches are available but not installed
Overall System Performance of Hardware and Software
Blacklisted Software Installations Report
Monthly reports on the Health of your systems/network, uptime statistics
Server Offline and Offline Location Notifications (24 / 7 / 365)
Server Uptime Reporting
Monitoring of Backup System Schedule for Workstations & Servers
Monitoring of Critical System Services (Exchange, Email, Databases)
Monitoring of Critical Hardware Alerts and Network Performance
Monitor DSU/TSU, switches, hubs and Internet connectivity, and make sure everything is operational (available for SNMP manageable devices only)
Monitor for unusual system activity
Monitor directory replication and DNS replication

Desktop & Laptops

Installation of Tested and White-listed Operating System Patches
Proactive Hard Drive Maintenance (data defragmentation, low disk space)
Blocking of blacklisted software applications that are installed by the user
Professional Anti-Virus/Malware/Spyware License (Webroot) and Definitions Updates, stopping viruses, spyware and other threats.
Clean-up of temporary files to speed up the computer
Monthly reports on the Preventative Maintenance Performed on your Desktop/Laptop Machines
Installation of Service Packs, Patches and Hot Fixes

Servers & Network

Installation of Tested and White-listed Server Operating System Patches
Proactive Hard Drive Maintenance (data defragmentation, low disk space)
Blocking of blacklisted software applications
Professional Anti-Virus/Malware/Spyware License (Webroot) and Definitions Updates, stopping viruses, spyware and other threats
Monthly reports on the Preventative Maintenance Performed on your Server Operating Systems and Network
Quarterly review of technology plans that support your overall business strategy and goals.
Test Recovery from Backup System (Monthly)
Firmware Updates for Routers & Firewalls
Backup of Configurations for Routers & Firewalls
Internet Speed Tests (Monthly)
External Vulnerability Scan (Semi-Annual)
Check event log of every server and identify any potential issues.

Next Level IT Monitoring