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Drumbeat Onsite: IT Tech Support

The Ultimate IT Solution

In addition to the features of Drumbeat, Drumbeat Onsite offers a flat-rate IT service that includes preventative maintenance for your desktop, laptop and server operating systems, with antivirus/anti-malware software licensing, as well as resolving the day-to-day technical support needs for your business remotely and onsite. In short, it’s covered. Drumbeat Onsite is similar to a managed service plan, except we don’t require a multi-year agreement to lock you in. Drumbeat Onsite is for offices of 10 or more desktop/laptop machines and at least one server.

What We Will Do for You

We will track application failures, hard drive health, out-of-date or missing anti-malware software. We will install updates to your operating system, fix incorrect security settings, manage blacklisted software installations, maintain server and system application logs, troubleshoot login access and failures, fix network configuration problems. We are also there for you to fix application crashes or server outages. Kokua Drumbeat is so smart, it recognizes when a new system is added to your network and when an existing system isn’t connecting.

When you need help, see an error, or have a question, Kokua Drumbeat makes it easy to take a quick screenshot of an error message, create a help request ticket online, and chat with one of our Tech Kahunas. Drumbeat enables us to fix more problems remotely, keeping your cost down. Drumbeat doesn’t bother you when you are working. We can fix most problems in the background without interrupting your work. Remote installation of Drumbeat is free. If you prefer, we can schedule an on-site visit to install Drumbeat. We simply bill you at our fair and reasonable hourly rates. All we need is your permission to install the software. Drumbeat works on Windows/Macintosh and Linux-based desktop, laptop and server machines and is an excellent, cost-effective solution for preventative computer maintenance in New Jersey.

Simply put, Drumbeat helps us listen, so we can help you before you even know there might be a problem.